Frequently Asked Questions

1. How long does delivery take?
Orders are usually delivered within 3–5 working days across Pakistan. For personalized products, delivery may take a little longer (5–7 days).

2. Do you offer Cash on Delivery (COD)?
Yes, COD is available nationwide. You can also pay via bank transfer.

3. Do you provide free shipping?
Yes! We offer free delivery across Pakistan on all orders.

4. How are your products packaged?
All our products are carefully packed to ensure safe delivery.

5. Can I customize my order?
For our Personalized Acrylic Box, you can add your name, initials, or special text. Just share the details when placing your order.

6. What is your return or exchange policy?

• For scented candles and diffusers: Returns are only accepted if the item arrives damaged or defective.

• For personalized products: Since these are custom-made, we cannot accept returns unless there is an error on our side.

7. Do your candles have a strong fragrance throw?
Yes, our candles and diffusers are designed to provide a long-lasting, room-filling fragrance.

8. How can I contact you?
You can reach us through:

• WhatsApp: 0302-5235300

• Email: rayyanraahim@gmail.com

• Instagram: @shop_at_serenity